As a new customer, your first cleaning will be what we consider a “deep clean.” Following this initial deep clean, we offer lower rates for weekly, bi-weekly, or monthly maintenance services.
In cases where homes require extensive cleaning however not limited to; such as conditions of mold in bathroom surfaces, heavy dust, or renovation debris, additional time and effort may be needed from our team, resulting in a possible increase in service cost.
To streamline the cleaning process, we kindly request that all clutter be picked up before our team arrives. This includes however not limited to; items such as dishes, toys, clothes, shoes, and boxes. Failure to do so before the team’s arrival, may result in an additional fee to address the clutter.
During the service, our team will communicate with us and provide photos or videos as necessary to assess the condition of your home and determine any adjustments to the service cost.
Our teams will capture before and after images and videos of the home for safety and to assess the service’s final cost. These visuals will not be shared on social platforms without explicit permission. They serve as a precautionary measure in case of any broken or damaged items. The media will be sent to our office for review to determine the cleaning cost accurately. Therefore, they will capture images, including but not limited to, kitchen appliances, valuable items (such as decor statues and expensive furniture), and any pre-existing damages before commencing the cleaning. This ensures transparency and helps prevent any allegations of missing, damaged, or broken items.
Homes naturally undergo wear and tear, especially those with pets and children. Daily activities can result in imperfections such as but not limited to; chewed baseboards, marks on walls, scratches on floors, and other minor damages. While our cleaning process aims to leave your home pristine, it’s important to note that structural or cosmetic imperfections may persist. In fact, cleaning may make some imperfections more noticeable by removing dirt and grime. We share this to set realistic expectations and prioritize transparent communication in delivering the best service possible.
Customers should understand that there are inherent risks associated with cleaning or dusting blinds. Continuous exposure to sunlight can make blinds brittle, and strings or cords may weaken over time, leading to breakage.
We kindly ask for advance notice if your pets will be roaming freely during our cleaning service. While our technicians are trained to promptly close doors, we cannot assume responsibility for pets that may “escape” during entry or exit. Your cooperation helps ensure the safety of your pets during our visit.
Our technicians cannot handle pet waste or move litter-boxes. If your pet is unwell, please notify us in advance. While we can mop urine stains on hardwood floors, deep-seated stains may require a flooring specialist. Due to health risks, we cannot handle cat litter boxes.
By engaging Olga’s Magic Cleaners, you agree not to recruit any staff member introduced by us for any services. We invest considerable time, money, and effort in recruiting, vetting, and training our cleaners. Our pricing details are confidential and not shared with our cleaners. Not adhering to these policies may result in charges for the costs incurred in finding a replacement cleaner. Furthermore, disclosing our pricing information will lead to termination of services.
Customers have a 24-hour window to contact Olga’s Magic Cleaners if they have any concerns about our services. After this period, we cannot be held responsible for any dissatisfaction or damages. We do not offer refunds or discounts, but we are more than willing to send a team to the customer’s residence, with their permission, to rectify any mistakes.
New customers or those inactive for 90 days require an initial deep clean, charged at the full rate of a deep cleaning service of your choice. All customers must provide a card on file to confirm appointments.
Cancellations require 72 business hours notice; same-day cancellations incur full charges. Cancellations made the day before are charged 50%.
By scheduling with us, you agree to our policy. Contact us with any questions. If you have any questions about our policy, please don’t hesitate to contact us. We’re here to assist you.